- We had dinner at Kites, restaurant that is located at Minerals Hotel and the service was just horrible.
Ten Tier Grade: Pending
- The pool was very nice and it was kept nice and warm but it was much smaller than they advertised.
This is my first review ever and I am writing it because I wish that a lot more people wrote one so that others are aware of the service offered at this place.
- The hotel rooms are nice with a fire place and a small kitchen that had everything you needed (not all the dishes were clean).
- The resort offers a list of activities but no one knows where anything is being held and basically send you on a wild goose chase. When we complained to management about being sent to multiple locations for an activity, the manager became very aggressive trying to figure out who it was that gave us he misinformation so she could “yell at the right person”. Instead, her worry should’ve been on making sure her staff was well informed about where the activities would be held.
This place is amazing! Our wedding is beyond my expectations.:) Great staff! special mention to Mark who oversees our wedding. He helped even the decor, made sure everything is perfect.:) Thank you so much to all of you. You made our Big Day unforgettable. All our guests had fun with us. Food was exceptional! Lots of yummy foods. The price is reasonable and affordable too. We had the photo shoot in the beautiful scenic, mountains, golf. We were given a hotel room which is included in the wedding package 2 nights and free golf. I highly recommend this place, four venues to choose. Ours was at Black Bear
- we ate dinner at Crystal Bistro and the food was good (although overpriced) and the server was really great.
- we ordered room service, they said it would take about an hour because it was very busy. We were okay with that since we would take just as long to get ready anyways. 1.25 hours passes and room service still hadn’t arrived, I called and they told me it was on the way. No problem. We wait another 20 minutes and room service still hadn’t arrived. Called again, they offered to comp us the room service; no problem. We waited another 20 minutes before it actually arrived and it was cold.
I had a girls weekend away at Crystal Springs. While we were preparing for our massages, housekeeping had come by. We had arranged with them not to come back until 4pm. (5 hours from the current time) Given I knew no one would be in our room, I left a necklace that was both very sentimental and also very expensive in our room. As we had returned from our massages, house keeping had come, cleaned our room and stolen my necklace. From this point on, the entire staff acted as though I had lost a sock. They did not so much as even comp us one glass of wine for the ruined experience. I had to get the police involved and months later, after countless phone calls, etc. I was returned $750 to replace a necklace that is irreplaceable. The management here is awful. The staff that works there is rude and incompetent and housekeeping is thieves. The rest of our experience was lovely, so if you don't mind your stuff being stolen with zero accountability from the management staff, I would highly recommend you choose Crystal Springs.
The bad and ugly:
My wife took me for a quick, 1 night getaway here. We stayed at Minerals for the spa, and it was beautiful. One of the best massages I've had.
We're definitely coming back. Probably going to come back with the whole family... this time most likely checking out Grand Cascades... Good times !
- A week later I got a charge on my credit card for the room service that was supposed to be comp’ed; it was never on the original checkout invoice. Had to call to get issue resolved and was credited for it, after they contacted room service manager.
- beautiful grounds/view
My friend asked one of the people working at the desk where an activity was being held and one person actually said “look at the signs, they are all over”
I went to Crystal Springs Resorts - Cascade Lodge stayed there for 2 nights (beginning of November) and we booked two rooms for our stay.
The food was badly prepared, one person ordered a steak medium rare and it arrived well done, some people ordered fries and it arrived after we reminded the waitress three times for them. Everyone got sick with the exception of one person because she ordered pizza. My friend ordered chicken and waffles, and the waffles tasted as if they were taken frozen out of box and the same for the chicken. Just not what I would expect from this “upscale” restaurant.
-The hospitality at this “resort” leaves a lot to be desired. There is no communication between staff and management.
The Metropolitan Academy of Worldwide Excellence coveted Ten Tier Diamond Award recognizes and recommends this establishment.
- DO NOT sign up for the “Mixology Class”. They make it sound as if you would be taught how to make a drink, given all the ingredients and then you make it. Instead it was the restaurant manager telling us why he picked the drink he picked for us and us watching the bartender mix it. You basically, are paying for a drink at a bar. The bartender was very nice and friendly but I don’t need to sign up for an obligatory time slot to have a drink while the bartender is setting up her bar for the night. We could’ve had just as nice of a drink in our room or even at the bar without having to commit to a schedule. It is a joke. They charged us 18% gratuity after the fact too, even after we had tipped the bartender. We were told we would be billed to our room.
The good:
- The spa experience was great, one of the best spas I have ever been to. I got a facial and a sugar body scrub. Both were great. My massage specialist went above and beyond to make my experience great. I hadn’t booked the facial for that day and she went and booked it for me right after I told her I wanted another service. The overall experience and ambiance was gray
Scenic views. Attentive service. Wonderful and fresh breakfast arrangement!
- Upon leaving the hotel, we requested to speak to manager. We were told that the manager was not in and left my info to get a call back.. I am still waiting.
Crystal Springs Resort is a US Spa based in Hamburg, New Jersey. Crystal Springs Resort is located at 1 Wild Turkey Way, Hamburg, NJ 07419, USA.
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